Steps2Wellbeing - Improving Access to Psychological Therapies (IAPT)

COVID-19 service update: running as normal.

Most of us feel sad, anxious, low or stressed now and again, in response to particular events in our life. While for many people this is short lived, for others it can cause ongoing distress and give way to a sense of hopelessness about the future. If mental health issues astepstore affecting your quality of life, there is support available to help you overcome your difficulties.

Our Steps to Wellbeing Service is a free, confidential NHS service for anyone aged 18+ who is registered at a GP surgery in Dorset (including Bournemouth and Poole) and in Southampton.

We offer a range of different types of treatment for people experiencing problems with low mood/depression, anxiety or stress. Some of the problems we can help with include:

  • depression and low mood
  • anxiety (including social anxiety and generalised anxiety)
  • obsessive compulsive disorder (OCD)
  • post-traumatic stress disorder (PTSD)
  • specific phobias
  • panic disorder
  • stress.

We provide support either over the telephone, face-to-face, in groups or via the internet. The use of language or British Sign Language interpreters can be arranged if required.

We are a self-referral service, which means you can contact us directly to access support. We also accept referrals from GPs and other healthcare professionals.

Take a look at our Steps2Wellbeing website for more information. If you have any questions or comments, please do not hesitate to get in touch.

Where to access the service:


Steps 2 Wellbeing (Bournemouth and Christchurch)

0300 7900 542
18 Tower Road,

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Open Hours: Monday to Friday, 9am-5pm

Steps 2 Wellbeing (North and West Dorset)

The Conifers,
Poundbury West Industrial Estate,

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Open Hours: Monday to Friday, 9am-5pm

Steps 2 Wellbeing (Poole, Purbeck and East Dorset)

0300 1231120
Bearwood Neighbourhood Centre,
325 King John Avenue,
BH11 9TF

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Open hours: Monday to Friday, 9am-5pm.

Steps 2 Wellbeing (Southampton)

0800 612 7000
Grenville House,
Nelson Gate,
SO15 1GX

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Open hours: Monday to Thursday, 8.30am-8pm, Friday, 8.30am-5.30pm.

Steps 2 Wellbeing (Weymouth and Portland)

Weymouth Community Hospital,
Melcombe Avenue,

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Open Hours: Monday to Friday, 9am-5pm

Mental Health and learning disabilities