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Dorset HealthCare's Patient Advice and Liaison Service (PALS) is a free, confidential service offering support to help you sort out any concerns you may have about the care we provide, and guide you through the different services provided by the Trust.
We cannot give clinical advice but we will speak with other staff on your behalf who can provide this level of support. We can also help you get support from other local or national agencies.
PALS will not:
For more information, read our leaflet about Dorset HealthCare's PALS service.
By telephone:FREEPHONE 0800 587 4997(When the office is unattended a confidential answerphone service is provided. If an interpreter is needed, one will be arranged for you.)
By post:Patient Advice and Liaison ServiceDorset HealthCareSentinel House 4-6 Nuffield Industrial EstatePoole Dorset BH17 0RB
In person:Every service in the Trust has a local PALS representative available to help you. You can ask to speak to the local PALS representative when you are visiting one of our healthcare sites. If they are not available or you wish to speak to someone who does not work as part of the hospital/team, you can ask a member of staff to contact the PALS Coordinator for you.